PRODUCT CARE
Navigating the FAQ’s : A note on our product care
The leather pieces we use have character, and that’s what we enjoy about working and creating with them. Although each item is described and photographed to the best of our ability. Marks or natural imperfections could be on the leather, part of the leather and will fade over time as the leather darkens or lightens and ages. The older it becomes, the more beautiful it becomes.
How do I care for my leather bag ?
Take your elphile leather bag to a trusted shoemaker or a professional cleaner specializing in leather for the best cleaning results. Avoid exposing your bag to water and moisture.
About nubuck leather
The beauty of nubuck comes from its natural and naked finish. Therefore, it can be susceptible to water damage, staining and color transfer. Avoid exposure to clothing or coats with black or dark color dye, liquids, oils and sunlight. You may treat nubuck with a protectant to minimize these natural réactions and handle with care.
About silver, glittered, sparkled or gold leather
The leather used for our shiny sides of bags has a delicate surface and can sometimes be sensitive to creasing and scratching and color transfer. Please handle with care.
Navigating the FAQ’s : A note on our Leather skins
SHOPPING ONLINE – SHIPPING
What credit cards does elphile accept ?
elphile accepts Visa, MasterCard, and American Express and Pay pal. elphile only charges sales tax on orders shipped within the state of TEXAS. Shipments to Texas include a 8,25% sales tax as the law requires it.
Your credit card is charged upon completion of your order. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received.
When I will receive my order ?
Navigating the FAQ’s : A note on our making
All of our elphile items are made by hand in Houston and, in some cases, are made to order. On average, your order should ship within 2-3 business days. Every item comes minimally packaged with paper silk and cotton drawstring bag perfect for gifting. We pack each box with the least amount of waste possible, whilst ensuring safe transit.
Adding monogram for your clutch will add an additional 2-3 business days to the processing time.
Please note for orders processed in July through mid August, please e mail Gwen at gwen@elphile.com for shipping delay information.
Shipping rates
Our shipping fees are based directly on UPS rates calculated by the weight of the item(s) purchased and the shipping destination zip code at the checkout.
Navigating the FAQ’s : A note on our shipping
Shipping options
Expedited shipping options are available online at the checkout for the lower 48 states only.
For expedited shipping options for Alaska, Hawaii, please contact us at gwen@elphile.com for available options.
Shipping worldwide
Yes! elphile ships worldwide ! Total freight charges will be determined at checkout. International orders ship via First Class Mail and can take up to 3 weeks to deliver. elphile is not responsible for lost or damaged items in transit. International customers are responsible for all customs duties and import fees. Please email gwen@elphile.com with any overseas shipping questions/concerns.
Navigating the FAQ’s : A note on our policy
EXCHANGE, RETURN & CANCELLATION
Online return Policy
We pride ourselves in making products of the highest quality materials with attention to detail. However, elphile wants you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your purchase at your expense within 5 days for either a store credit or exchange. All returned merchandise must be unworn, unused, and in original condition to qualify for an exchange or store credit.
Additionally, sale, monogrammed, and personalized items are FINAL SALE, and they cannot be returned or exchanged.
elphile has the right to refuse returns that do not meet these requirements.
Navigating the FAQ’s : A note on our return policy
You can return online purchases by mail for processing. Please allow 10-14 days for return processing, from the date of receipt.
How do I return an item ?
If you would like to exchange or return an item, please contact at gwen@elphile.com us with your order number within 7 days of receiving the package.
Then, ship the package back to us at the below address. Customers must ship back the items in the condition they received them, including the original tags and packaging.
Please note additional shipping charges may apply, and will be responsibility of the customer. Please ensure that you ship the item(s) through a traceable and/or insurable method. Elphile is not responsible for lost returned packages.
elphile
10627 ELLA LEE LANE
77042 HOUSTON TEXAS
If for any reason, you change your mind, you may cancel your order anytime before it has shipped. Once we process and ship your order, you will receive tracking information via email. Once we ship the order, the Return Policy will apply.
Additionally, if you receive a damaged/defective or mis-shipped item, simply notify us by email gwen@elphile.com within 3 days of receiving the product and include a photograph of the damage incurred to be eligible for a return.
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